Trust Center
The policies and safeguards behind Dozio.
How we handle your health information, what pharmacies, doctors and labs agree to, and who to contact when something goes wrong. Last updated 3 October 2026.
Read before you order
Policies
- Privacy PolicyWhat we collect, why, who sees it, and how it is protected.
- Terms of ServiceThe rules for using Dozio to order medicines and book doctors and labs.
- Returns and CancellationsCancelling orders and bookings, and returning a wrong or damaged item.
- Prescription and Medicine PolicyHow prescription medicines are checked and supplied, and what pharmacies may refuse.
- Support and GrievancesHow to reach us, how quickly we reply, and how to escalate a complaint.
- Your Privacy RightsHow to see, correct, export or delete your data, and who to ask.
- Deleting Your Account and DataWhat happens when you delete your account, and what has to be kept.
- Data RetentionHow long each kind of data is kept and when it is deleted.
- SecurityHow Dozio protects accounts and records, and how to report a problem.
- Partner TermsWhat Dozio expects of the pharmacies, doctors and labs on the platform.
- Service ProvidersThe outside services that help run Dozio, and the data each one handles.
How it is kept safe
Safeguards
The practical rules the service runs on. The security page has the detail and how to report a problem.
Who can see your records
A pharmacy, doctor or lab sees only the requests sent to it. Lab reports open through links that expire, and every change made by Dozio staff is logged.
Keeping and deleting data
Delete your account from the app or the website. Personal details go; orders and bookings stay as anonymous records the law requires providers to keep.
No card details held
You pay the pharmacy, doctor or lab directly. Dozio does not collect or store card or bank details.
Outside services
Service providers
| Provider | What it does | Data it handles |
|---|---|---|
| Convex | Database, server functions and file storage for the whole service. | Account, order, booking, prescription and report data. |
| Expo | Delivers push notifications to the Dozio apps. | A device token and the notification text. |
| Resend | Sends sign-in and email verification codes. | Your email address and the code. |
| OpenStreetMap (Nominatim) | Turns your location into a town name on the website, when you allow location. | Approximate coordinates. |
| Google Maps | Shows maps in the partner app for delivery areas and technician routes. | Map positions viewed by partners. |
| Razorpay | Subscription billing for pharmacies, doctors and labs once the free pilot ends, and card or UPI payments if they are switched on. Customers pay providers directly today. | Partner billing details and payment records, when billing starts. |
Questions about your data?
Privacy requests, complaints and security reports all start here.